Last Updated: March 12, 2025
Thank you for shopping with Perasoft, a cryptocurrency-based e-commerce platform. Please read our Return & Exchange Terms carefully before making a purchase. These terms apply to all products purchased through our website [insert website URL] (the "Site").
1. General Policy
Due to the nature of cryptocurrency transactions, all sales are final unless explicitly stated otherwise in these Terms or required by applicable law.
Returns and exchanges are accepted only under specific conditions outlined below.
2. Eligibility for Returns
Timeframe: You may request a return within 14 days of receiving your product, provided the return meets the conditions below.
Condition: Products must be unused, unopened, and in their original packaging with all tags, manuals, and accessories intact.
Defective or Damaged Items: If a product arrives damaged, defective, or not as described, you may be eligible for a return or exchange (see Section 4).
Non-Returnable Items: Digital products, personalized items, and perishable goods are not eligible for return or exchange.
3. Return Process
Step 1: Contact our support team at [insert support email] within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Step 2: Provide your order number, proof of purchase, and a detailed explanation of the reason for the return.
Step 3: Once approved, ship the product back to the address provided by our support team, including the RMA number on the package.
Shipping Costs: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped) or a defective product.
4. Defective or Damaged Products
If a product is defective, damaged upon arrival, or significantly different from its description, notify us within 7 days of delivery.
Provide photos or evidence of the issue when submitting your request.
Upon verification, we will either:
Replace the item at no additional cost to you, or
Issue a refund in the original cryptocurrency used for the purchase (subject to Section 6).
5. Exchanges
Exchanges are subject to product availability.
If you wish to exchange an item for a different size, color, or variant, contact us within 14 days of delivery.
You will be responsible for shipping costs unless the exchange is due to our error or a defective product.
6. Refunds
Cryptocurrency Refunds: If approved, refunds will be issued in the same cryptocurrency used for the original purchase (e.g., Bitcoin, Ethereum).
Valuation: The refund amount will be based on the cryptocurrency value of your order at the time of purchase, not the current market value.
Processing Time: Refunds will be processed within 10 business days of receiving and verifying the returned item. The transaction may take additional time to reflect in your wallet due to blockchain confirmation times.
Non-Refundable Fees: Transaction fees, gas fees, or other blockchain-related costs are non-refundable.
7. Exceptions
We reserve the right to deny a return or exchange if the product does not meet the eligibility criteria or if the request is deemed fraudulent or abusive.
Items marked as "Final Sale" at the time of purchase are not eligible for return or exchange.
8. Contact Us
9. Changes to Terms
We may update these Return & Exchange Terms at any time. The latest version will be posted on this page with an updated "Last Updated" date.
Your purchase is governed by the terms in effect at the time of your order.
By purchasing from Perasoft, you acknowledge that you have read, understood, and agree to these Product Return & Exchange Terms.
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